Demand letter guide
How to write a demand letter for a refund.
A refund demand letter should be clear, factual, and specific. It should explain what you paid for, what went wrong, and what resolution you are requesting.
General information only. ResolveLetter is not a law firm and does not provide legal advice.
Situation
When this type of letter is used
A refund demand letter is commonly used after a business has refused a refund, ignored a request, provided an incomplete service, delivered a damaged product, or failed to resolve a billing issue.
If the issue involves court papers, urgent deadlines, large financial exposure, eviction, injury, or other serious risk, consider speaking with a licensed attorney.
Practical steps
What to include in the letter
The goal is to make the issue easier to understand, easier to document, and easier to present in writing.
Identify the purchase
Include the product or service, order number if available, payment date, and amount paid.
Explain what went wrong
Describe the issue clearly without exaggeration. Keep the timeline easy to follow.
Mention previous attempts
Include refund requests, customer support messages, calls, emails, or other attempts to resolve the issue.
State the requested resolution
Ask for the refund, replacement, cancellation, repair, or other outcome you want.
Attach or list evidence
Reference receipts, screenshots, messages, photos, policies, warranties, or order confirmations.
Written document
Why structure matters
A structured refund demand letter helps the other side understand the issue quickly. It also creates a record of what you requested and when.
Prepare your document
Create a refund demand letter
ResolveLetter can help you draft a refund demand letter based on your facts.
Related
Related resources
FAQ
Refund demand letter questions
How long should a refund demand letter be?
It should be long enough to explain the facts, evidence, and requested resolution, but short enough to be easy to read.
Should I sound aggressive?
Usually no. A professional, factual tone is safer and often more effective.
Is this legal advice?
No. This page provides general information and document-preparation context.
Important notice
ResolveLetter is a document-preparation and legal information tool. It is not a law firm and does not provide legal advice. It does not create an attorney-client relationship and does not represent you. For legal advice, consult a licensed attorney in your state.