Privacy Policy
This Privacy Policy explains what information ResolveLetter collects, how it is used, and how users can contact us about privacy-related requests.
Last updated: June 18, 2026
Information you provide
ResolveLetter may collect information you submit through forms, including your email address, city, state, ZIP code, issue category, case description, requested outcome, evidence descriptions, follow-up answers, selected product, and related case details.
Sensitive information
Please do not submit Social Security numbers, full payment card details, medical records, immigration documents, passwords, bank login details, or other highly sensitive information. The service is designed to work with clear factual summaries, not sensitive identity records.
How we use information
We use submitted information to create previews, prepare purchased documents, generate PDFs, send result emails, provide support, process payments, prevent abuse, troubleshoot errors, improve the service, and maintain business records.
AI processing
ResolveLetter uses AI systems to help organize facts and prepare written materials. Information you submit may be processed by third-party AI service providers for the purpose of generating previews, summaries, letters, complaint statements, checklists, and related outputs.
Payments
Payments are processed by third-party payment providers such as Stripe. ResolveLetter does not store full card numbers or full payment credentials on its own servers.
Email and support
We may use your email address to send purchase confirmations, result links, support replies, service notices, and messages related to your saved case or purchased product.
Analytics and service improvement
ResolveLetter may use analytics tools to understand how visitors use the site, identify technical issues, improve page experience, and measure product performance. Analytics data may include pages visited, approximate location, device information, browser type, referral source, and interaction events.
Sponsored attorney advertisements
ResolveLetter may display sponsored attorney placements. General location and issue category information may be used to decide which sponsored placements are shown. ResolveLetter does not recommend or endorse any attorney or law firm.
Data retention
We retain information for as long as reasonably needed to provide the service, make purchased results available, respond to support requests, comply with legal obligations, prevent abuse, maintain records, and operate the business.
Deletion and privacy requests
You may contact us to ask questions about privacy or request deletion of case information where available and legally permitted. Some records may need to be retained for payment, security, tax, legal, or business record purposes.
Contact
Privacy questions can be sent to support@resolveletter.com.